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Shipping & Delivery FAQ

Common shipping & delivery questions:

Q: Do I have to be home for delivery?
A: No, but an adult signature is required and the recipient must be 21.

Q: Will the delivery driver call me?
A: Yes, they will.

Q: What happens if I miss the delivery?
A: The delivery will be attempted the next business day and 3 attempts will be made

Q: Can I request a delivery time or to pick up at a location?
A: Yes, follow the directions below

Q: What happens if something arrives broken?
A: It's rare, but send us a photo right away and we'll sort it out

Q: What happens if the order is lost or stolen?
A: Orders are insured, contact us and we'll work with you to resolve it promptly

Post-shipment Address Changes:

UPS phone number: 1-800-742-5877

You may can request that UPS change the original delivery instructions for your shipment via phone or the Web. There are numerous options. 
  • Will Call: Hold the shipment for pickup 
  • Deliver to Another Address: Reroute the shipment to a convenient location for pickup, such as a UPS Access Point® location
  • Reschedule Delivery*: Hold the shipment for delivery on a future date